Refund and cancellation policy
Clear expectations before you place an order, renew or cancel.
1. Before you purchase
Request a quote to confirm stock, specifications, setup fees, the billing cycle and any refund eligibility. Sending a sales enquiry does not charge you. Any plan specific money back guarantee must be stated in the accepted written order; no general trial or unconditional refund guarantee is offered on this website.
2. Requesting cancellation
Email support@reticularnet.com from the account contact address and identify the service and desired cancellation date. Request cancellation before the next renewal invoice becomes due. We will confirm the effective date and any outstanding balance. Stopping your applications or no longer using a server does not itself cancel billing.
3. Refund eligibility
Subject to mandatory legal rights and the accepted order, completed billing periods, used service time, setup work, custom hardware, domain fees and third party licenses are not refundable. If we cannot deliver the agreed service, contact us to arrange an alternative or a refund for the undelivered portion. Billing errors and duplicate payments will be investigated and corrected.
4. Processing a request
Send the invoice number, service identifier and reason to contact@reticularnet.com. We will review the request and explain the outcome. Approved refunds are returned through the original payment method where possible; payment provider processing times vary. We do not promise a fixed refund processing period.
5. Data after cancellation
Download your data and maintain independent backups before cancellation takes effect. Access may end on the termination date, and remaining data may be deleted. Do not rely on us to retain or restore it unless a written retention arrangement applies.
6. Mandatory rights
This policy does not restrict rights or remedies that cannot be excluded under applicable consumer law. If a term conflicts with those rights, the legally required protection applies.